The Town of Mono has two separate Drinking Water Distribution Systems.
1. Cardinal Woods Drinking Water System
At the end of 2020, the Cardinal Woods Drinking System has 452 service connections, 12.2 km of watermain, 91 Fire hydrants and serves an estimated population of 1310 people.
The drinking water is delivered from a Pumphouse and four ground level reservoirs located at 8 Hawthorne Road. The water is drawn from three deep aquifer wells. The raw water is disinfected with Sodium Hypochlorite solution and Ultraviolet Light to ensure compliance with the Safe Drinking Water Act, 2002, Ontario Drinking-Water Quality Standards Regulation O. Reg. 169/03. This system is inspected annually by the Ministry of Environment, Conservation and Parks and the Town of Mono has an approved accredited operating authority for the system.
This system has a stationary diesel generator backup supply in the event of a power failure.
2. Island Lake Drinking Water System
At the end of 2020, the Island Lake Drinking System has 614 service connections, 16.2 km of watermain, 138 Fire hydrants and serves an estimated population of 1950 people. The drinking water is delivered from two Pumphouses and one elevated storage (tower) reservoir.
There is a pumphouse located at 713178 1st Line EHS. There are three deep aquifer wells at this location and the raw water is disinfected by using a sodium hypochlorite solution with iron sequestration being achieved by utilizing sodium silicate.
The second pumphouse and water tower is located at 3 French Drive. This raw water is drawn from two deep aquifer wells. The raw water is disinfected with Sodium Hypochlorite solution.
Both treatments in this system ensure compliance with the Safe Drinking Water Act, 2002, Ontario Drinking-Water Quality Standards Regulation O. Reg. 169/03. This system is inspected annually by the Ministry of Environment, Conservation and Parks (MECP) and the Town of Mono has an approved accredited operating authority for the system.
This entire system has two stationary diesel generator backup power supplies in the event of a power failure.
Water Department Complaints Overview
The Town of Mono Water Department, Public Works, is here to answer any questions/concerns related to your drinking water and billing during normal business hours and is also equipment with 24/7/365 service for quality issues. This information is found on our website. Our department is well educated to answer all your concerns and ready and waiting should our services be required.
In total in the year 2020 the Town received/entered forty-four water related entries into our customer service software. Eleven of these were related to quality and eight were related to water pressure. All forty-four of these issues were resolved and closed in a timely manner with through explanations with detailed instructions.
The Town of Mono Drinking Water systems are less than forty years old and are entirely constructed of Polyvinyl Chloride (PVC) with small diameter copper laterals for customers. This means the existence of brown or yellowish water is not being caused by the aging of cast-iron piping that would be normal to older infrastructure in older Cities and Towns across Canada.
With the young age of our system we do not experience watermain breaks which would also cause a torrent flush of the system, dislodging minerals that have settled in our piping.
Raw water from deep well aquifers contain naturally occurring minerals with the end result being something know as “hard water”. A complete list of your raw and treated water minerals can be found in the Annual Reports for Waterworks on the Town website. This report is generated annually, in March, for the MECP per the Safe Drinking Water Act, 2002, O. Reg 170/03 for Drinking Water Systems requirements.
Frequently Asked Questions (FAQs)