The Town has two separate Drinking Water Distribution Systems (Cardinal Woods and Island Lake). Each system is owned by the Town of Mono and operated by an accredited operating authority (Town of Orangeville). Each system is inspected annually by the Ministry of Environment, Conservation and Parks (MECP) to ensure compliance with the Safe Drinking Water Act, 2002, Ontario Drinking Water Quality Standards Regulation O. Reg.169/03.
Cardinal Woods Drinking Water System
The Cardinal Woods Drinking Water System has over 450 service connections, over 12 kilometres of watermain, and 91 fire hydrants.
The water is drawn from 3 deep aquifer wells. The raw water is delivered to the pumphouse, located at 8 Hawthorne Road, where it goes through a disinfection process. The treated water is stored in 4 ground level reservoirs to satisfy water consumption demand.
Island Lake Drinking Water System
The Island Lake Drinking Water System has over 600 service connections, over 18 kilometres of watermain, and 147 fire hydrants.
The drinking water is delivered from 2 pumphouses including Island Lake and Coles.
The Island Lake system includes 3 deep aquifer wells that supply raw water to the pumphouse, located at 713178 1st Line EHS, where it goes through a disinfection process. The treated water is then supplied to the distribution system.
The Coles system includes 2 deep aquifer wells that supply raw water to the pumphouse, located at 3 French Drive, where it goes through a disinfection process.
Both drinking water systems also supply water to the water tower where it is stored to satisfy water consumption demand.
Drinking Water Quality Management System
Drinking Water System Policy
The following is the Quality Management System Policy for the Town of Mono Drinking Water Systems.
The Town of Mono commits to:
The provision of safe drinking water to the customers that are served by the water works systems it owns and operates;
Using an accredited operating authority to operate and maintain its drinking water systems;
Maintain and continually improve the Quality Management System for the operation of its water works systems; and
Complying with the applicable legislation and regulations.
Operational Plan
The Town of Mono has an Operational Plan (Plan) for the Town’s water supply and distribution system. This Plan was developed by the Town’s Operating Authority (Town of Orangeville) as part of our continuous efforts to ensure clean, safe and reliable drinking water is supplied to all customers served by the Town of Mono’s two drinking water systems. The Plan meets the Ministry of the Environment Drinking Water Quality Management Standards (DWQMS).
The development, implementation and continual improvement of the Plan helps ensure that all regulatory requirements are met, so consumers can remain confident that their drinking water is safe.
The Quality Management System, Operational Plan is available for viewing at the Town Hall.
All reports pertaining to the drinking water systems can be received at Town Hall or by contacting the Water Department.
Water Bills, Rates, and Fees
As per O. Reg. 588/17 the MECP requires the preparation of financial plans for the purpose of setting water user rates for a period of 10 years, with a review to be conducted at least every 5 years.
Water rates are calculated on a sliding scale which increases with higher consumption as we encourage users to conserve water.
Water bills are delivered via email or regular mail. To register for paperless billing, email your account number, name, and email address to cathy.crawford@townofmono.com.
Stay up to date on the governments latest grants for home efficiencies including support programs for low-flow toilets and appliances.
The Town promotes efficient irrigation by encouraging residents to install water-smart systems, schedule watering responsibly, and use native plants that require less frequent watering.
Water Meters
A water meter is a device that measures the amount of water used in your home. The water meter is located where the water service line enters your home or building.
To allow for maintenance or replacement, it’s important to ensure the meter always remains easily accessible.
How They Work
The water meter works by mechanically measuring how much water you use. Water usage is measured in cubic metres (1m3 = 1,000 litres). This data is used to calculate your water bill.
Water meters are equipped with a remote antenna system. Meter readings are collected by radio signal, eliminating the need for physical access to the meter and ensuring efficient, accurate billing.
Hydrant Flushing and Water System Maintenance
Town Right-of-Way
Property owners are reminded that Town property extends approximately 10 metres (33ft) from the centre of the road known as the Town's Right-of-Way (ROW) as it is designated for Town infrastructure. No water sprinklers, landscaping features, or other obstructions should be placed within this area. This space needs to remain clear to perform all maintenance activities.
Fire Hydrant Flushing
The water systems are constantly monitored and maintained, which includes periodic flushing of the fire hydrants. When this is done, water may be discoloured for a short period of time.
Valve Maintenance
The Town regularly performs a valve turning exercise to ensure the water system is able to operate as designed. When this is done, water may be discoloured for a short period of time.
Discoloured Water
Users may experience discoloured water from time to time due to regular maintenance and naturally occurring minerals from the deep well aquifers. Users can run the cold water at the closest point of entry until such a time that the water clears.
Public Notification
Residents are notified via website and social media channels when flushing is planned. Residents are encouraged to visit the website regularly to stay informed.
Water Inquiries
The Town of Mono Public Works, Water Department is here to answer any questions/concerns related to your drinking water including water supply, water meter, and water quality. Should you require assistance during business hours or after hours, please refer to the contact information below.
For questions or concerns regarding your bill, please contact the Billing Department at 519-941-3599, extension 223 or email cathy.crawford@townofmono.com
Water Shut-Off/On Fees
To schedule a service, please contact the Water Department at 519-941-3599, extension 251 or email waterinquiries@townofmono.com.
Fees will be applied as per the applicable by-law.
Council Resolution: We will allocate the necessary resources to develop and implement a strategic energy management plan that will reduce our energy consumption and its related environmental impact.
Vision
We exercise stewardship in our use of finite energy resources to demonstrate leadership, optimize our delivery of services, and enhance the overall quality of life in our community.
Policy
We will incorporate energy efficiency into all areas of our activity including our organizational and human resources management procedures, procurement practices, financial management and investment decisions, and facility operations and maintenance.
Goals
To continuously improve the energy efficiency of our facilities and processes in order to reduce our operating costs, our energy consumption and the concomitant greenhouse gas emissions.
Overall Target
We will reduce our consumption of fuels and electricity in all municipal operations each year between now and 2020.
Objectives
To implement energy audits on all municipal facilities during the next five years;
To convert all lighting in town facilities, parking lots and street lighting to LED.
We need reliable, low-cost, sustainable energy sources delivering energy to the most efficient facilities and energy-consuming technology feasible.
Stakeholder Needs
Internal stakeholders (Council, CAO, staff) need to be able to clearly communicate the corporate commitment to energy efficiency, and to develop the skills and knowledge required to implement energy management practices and measures. External stakeholders (the Province, community citizens and groups) need the municipality to be accountable for energy performance and to minimize the energy component of the costs of municipal services.
Municipal Energy Situation
Our assessment of organizational capacity for energy management with respect to energy policy; organizational structure; employee awareness, skills and knowledge; energy information management; communications; and investment practices indicates the following: The Town of Mono has pursued many measures to improve the energy efficiency of municipal equipment. Some of these measures include: Interior and exterior lighting upgrades at the town offices and Monora Park Pavilion Proposal to Council for conversion to LED street lighting Approved FIT project for solar photovoltaic applications at Town facilities. As the understanding of corporate energy consumption improves, staff will be equipped with the knowledge necessary to make informed decisions. This improved understanding will also reveal how simple actions like commissioning and maintenance procedures can improve existing equipment efficiency.
How We Manage Energy Today
The management of energy consumption and the energy performance of our facilities and equipment are the responsibilities of: Finance (cost management), Works Department (maintenance), Department managers (operations), the CAO for leadership.
Summary of Current Energy Consumption, Cost and GHGs
Summaries of energy consumption and greenhouse gas may be found in appendices to this plan.
Trends in Energy Consumption
Our energy consumption decreased due to efficiency created by upgrading our buildings with spray foam insulation, high efficiency furnaces and LED lighting retrofits. This trend will continue with additional upgrades and retrofits.
Summary of Current Technical Practices
Our assessment of operations and maintenance practices, facility and equipment condition, and energy performance indicators establishes the following priorities:
Development of standard operating procedures incorporating energy efficiency optimization,
Enhancement of preventative maintenance procedures,
Continuation of our retrofit of lighting system in Mono Centre Community Centre in 2015
Implementation of the LED Street lighting conversion in 2014.
Renewable Energy Utilized or Planned
The Town of Mono aspires to show leadership in the promotion and development of renewable energy systems that are compatible with our asset management and land use planning objectives. As a result, we have applied for and received approval to develop a solar photovoltaic system on the rooftop of the municipal garage/shop building, subject to capacity of the adjoining street hydro system to take the resultant additional current. The town will consider possibilities for additional roof top installations on municipal buildings.
As an integral component of the management structure, the energy management plan is coordinated with the municipality's budget planning process, preventative maintenance plans, environmental management plan, and the overall asset management plan.
We will develop criteria for the design and/or acquisition of new buildings that include energy performance factors and that use as appropriate the principles embedded in performance standards such as LEED and the Model National Energy Code for Buildings.
Business Procedures
We will carry out a comprehensive review of all business processes and modify them as necessary in order to incorporate energy efficiency considerations.
We will carry out the required development of business procedures and communication programs and implement them methodically according to the planned timelines within the resources constraints that apply.
Asset Level
We use department and facility energy team representatives to facilitate the implementation of facility level business procedures and communication initiatives, including energy performance reporting.
Overall Target: We will reduce our overall municipal energy consumption (from all facilities and streetlights) by 5% from 2014 (based on baseline data) to 2019. The baseline was determined by averaging the annual consumption in ekWh for 2011 and 2012 for all facilities reported under Regulation 397/11 plus streetlights as they are such a significant energy consumer.
Green House Gas Emission
Governments at all levels are moving to address emissions of greenhouse gases (GHGs), in light of scientific evidence on how human activities are affecting the world's climate. For more information on the science, see the Intergovernmental Panel on Climate Change. The combustion of fossil fuels in buildings is a major source of GHG emissions that fall under local government influence. Municipalities can lower emissions by improving energy efficiency of buildings and using more renewable energy. The Town of Mono is committed to both objectives through the development and implementation of this Energy Conservation and Demand Management Plan (CDM). We will continue to track and report on GHGs as part of our regular reporting on energy consumption and will evaluate progress in this area against our overall reduction target.
Cost
Summary of Current Energy Consumption, Cost and GHGs: The current energy usage by building is detailed in Appendix A. Our energy usage is updated monthly in the Energy Planning Tool (EPT) and reported annually to the Ministry of Energy.
Energy Consumption: We will review and evaluate our energy plan, revising and updating it as necessary, on an annual basis as based on the Energy Consumption Reports that are submitted to the Ministry of Energy on an annual basis as required under Regulation 397/11.
The Mono Community Policing Committee is run by volunteers who live and/or work in the Town of Mono and meets bimonthly to allow for feedback from committee members, individual residents, and the OPP Community Policing Officer. The committee also operates the Neighbourhood Watch program.
Tax certificates show the amount of money owing against a property. If you are buying a new property you can order a certificate to be sure there are no outstanding amounts owing when you take ownership. Anyone can purchase a tax certificate by submitting a letter requesting a tax certificate, along with the fee payable to the Town of Mono.
You may email a scanned PDF letter request and cheque copy to cathy.crawford@townofmono.com. The original letter along with payment should be placed in the mail the same date as the request.
The Planning department ensures that development in the Town is environmentally and economically sustainable and meets the development guidelines set by the municipality.
Prior to contacting the Planning department, it is highly recommend to go through the resources on this page. Should you still have questions, you may use the form on this page to contact us. The form expedites your request/inquiry as it gives us all the information we need to start answering your question or providing you with next steps.
What can I do on my property? (Zoning Inquiries & Permitted Uses)
Determining your zoning and understanding the uses permitted on the property (i.e., what you can do on your property) is a two-step process:
1. Lookup the zoning of your property on our interactive mapping. Start by entering the address into the Planning Map Quick Search Bar (if your address does not show up, you will need the tax roll number located on your tax bill). Click on the property and toggle through the arrows on the pop-up window until you find the zoning. If your property is under Niagara Escarpment Control (NEC), you must contact the NEC.
2. Check our Zoning Bylaw (Bylaw 78-1, as amended) for the uses permitted for that zone. This will give you allowable uses, building setbacks and sizes.
Dufferin County operates as the Town's building department and supports the community with permit applications, document requests, and general information.
Can I Sever My Lot? Or Building an Additional Residence
Determining whether a property can be severed takes considerable research time. It requires the Town's consultant planner to review the property history, Zoning Bylaw, Town and County Official Plans, Provincial Planning Statement, Planning Act and other jurisdictional plans governing the property (Greenbelt Plan, Oak Ridges Moraine, etc.). Should you wish to begin this process, you must fill out the Contact Form on this page. Depending on the nature of your request and the staff time required, a fee may apply. The Town's Planning Consultant will follow-up with you.
Getting Started: Application and Other Planning Forms
To begin the application process, please review the Town's application and other Planning-related forms. The forms contain valuable information about the documents and information the Planning department will need to begin reviewing your application.
VIEW FORMS
Fees
Planning fees are determined by the Town's Fees and Charges bylaw.
The Planning department receives a high volume of inquiries. The resources on the page are meant to help you find what you are looking for quickly. If you need help, please fill out the form to provide us the information we need to efficiently respond to your questions/request.
