Freedom of Information
The Municipal Freedom of Information and Protection of Privacy Act provides the public the right to access information held by institutions with exemptions to help protect privacy (e.g., personal privacy).
Anyone of any age can request information, including people outside of the Municipality.
Information that can be requested includes information in the following formats:
- Electronic records
- Sound recordings
Making a Request
Prior to making an official request by filling out the form, please call the Town Hall at 519-941-3599. If the information is readily available and can be provided, it will likely be provided without requiring a formal request.
You can fill out the request form below or fill out and submit a paper form:
You will receive a notification that your request has been received. The Freedom of Information (FOI) request will be processed within 30 days. In the event that a request cannot be processed within 30 days, you will be notified about the time extension.
A $5.00 application fee is required for all requests.
Depending on the request, there may be additional processing fees. The fees will be based on the format that the information was requested in and the costs incurred by the Town to produce or copy the information.
You have the right to appeal any decision made on an FOI request. The appeal is filed with the Office of the Information and Privacy Commissioner of Ontario.
To file an appeal, you must complete an Appeal form or send a written letter within 30 days after receiving the decision. A copy of the decision must be included. The original request should also be included (if it is available). The appropriate fee should also be included with your documents.
If you have any questions, please contact the Town's Information Privacy Commissioner.
Prior to filling out the following form, please call the Town Hall at 519-941-3599. If the information is readily available and can be provided, it will likely be provided without requiring a formal request.
- Download a copy of the Customer Service Complaint Form
- Town of Mono's Customer Service Issue and Complaint Policy
Freedom of Information Request Form
Prior to your request being processed, a $5 fee is required. The "Pay Fee" button will take you to PayPal where the fee can either be paid through a PayPal account or with a credit or Visa Debit card.