Accessible Customer Service Complaint Form
Information on this form is collected in accordance with the Town's Accessibility Customer Service Policy.
- Download a copy of the Customer Service Complaint Form
- Town of Mono's Customer Service Issue and Complaint Policy
Freedom of Information Request Form
Prior to your request being processed, a $5 fee is required. The "Pay Fee" button will take you to PayPal where the fee can either be paid through a PayPal account or with a credit or Visa Debit card.
Pre Notificaiton of Amounts
Fixed Amounts: The Town of Mono will provide written notice of the amount to be debited at least ten (10) calendar days before the date of each debit.
Variable Amounts: The Town of Mono will provide written notice of each amount to be debited and the date of the debit at least ten (10) calendar days before teh date of each debit.
Business Debit Plans Only: The account holder and the Town of Mono agree to waive the above pre notification requirements.
Rights of Dispute
The account holder may dispute a debit under the following conditions:
- the debit was not drawn in accordance with this Authorization;
- this Authorization was revoked or cancelled;
- or prenotification (as set out in paragraph 2 above) was not received.
In order to be reimbursed, the account holder must complete a Declaration Form at the above indicated branch of the Bank up to and including;
- 90 calendar days (in the case of a Personal / Household debit) or
- 10 calendar days (in the case of a Business debit), after the date on which the debit in dispute was posted ot the account holder's account.
The account holder acknowledges that disputes after the above noted time limitations are matters to be resolved solely between the Town of Mono and the account holder.
Terms of Authorization to Debit the Account
Effective at the time of submission and as per the dates indicated on the Metered Water Billing or property tax notice.
The Bank is not required to verify that any debits drawn by the Town of Mono are in accordance with this Authorization or the agreement made between the account holder and the Town of Mono.
It is acknowledged that in order to remove this Authorization the account holder must provide written notice to the Town of Mono. This authorization may be cancelled at any time upon written notice by the account holder to the Town of Mono.
The account holder will notify the Town of Mono promptly in writing if there is any change in the above account information.
Any delivery of this Authorization to the Company constitutes delivery by the account holder to the Bank. It is warranted by the account holder that all persons whose consent is required to agree ton the indicated account agree.