Job Opportunity | Customer Service Representative

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We're looking for a Customer Service Representative to Join Our Team!

Are you a dynamic, engaging, positive outgoing person? If so, this may be the opportunity for you!

The Town of Mono, a rural/urban municipality located in Dufferin County, is seeking a Customer Service Representative, reporting to the CAO/Clerk. The Town of Mono is a dynamic, pro-active community on the north boundary of the GTA, having a population of approximately 9,000 residents. It is expected that you will become the initial point of contact for the municipality with our residents, supporting Council’s commitment to enhanced citizen engagement.

Purpose of position and profile

The Customer Service Representative is the first line of contact with individuals seeking municipal information, at the counter, on the telephone and through the internet. You will deliver a broad range of customer service activities and information to residents and other users of municipal services. This position will also provide support to the Recreation Department through community hall bookings and scheduling. You will have the opportunity to work within a vibrant municipal organization, gaining relevant experience in a wide range of topics.

What you'd be doing

  • Support and maintain a busy multi-line phone system in a courteous and timely manner
  • Act as a liaison between staff and residents and other users of municipal services at the counter, on the phone and over the internet.
  • Assist and refer residents and external users in the completion of applications, permits or licenses related to municipal services.
  • Assist with resident complaints in a mature, calm and professional manner with the ability to refer to other staff members, as appropriate.
  • Receive, sort, prepare and disperse all mail for staff and Council.
  • Ensure proper maintenance of postage machine and photocopiers, and maintain office supplies and order inventory for municipal staff.
  • Responsible for central booking of administration meeting rooms, and provide assistance in booking of recreation facilities.
  • Assist and support recreation programming in the community.

Required Skills

  • Post-Secondary Diploma in Business/Office Administration or Customer Service Program, or related, including a minimum of 3 years’ experience.
  • Excellent public relations, organization and dispute resolution skills.
  • Excellent written and communication skills.

Salary: $43,903-$51,691

Please submit a resume and cover letter to [email protected] before 4:00 pm on 10 November, 2017. (Note: Anticipated Interview date is November 20th)

Friday, November 10, 2017 - 4:00pm
TOWN OF MONO Social Media icons © 2016 Town of Mono
347209 Mono Centre Road (Dufferin County Road #8) | Mono,ON, L9W 6S3
Phone: (519) 941-3599 | Fax: (519) 941-9490   
Email: [email protected]
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